A code or a link
Read out 9 digits on a call, or send an invite link (optionally for one email address). Works for colleagues and for customers outside your organization.
Passkey-X Remote
Help anyone, on any screen, in seconds.
Remote support and screen sharing built into Passkey-X. Read out a 9-digit code, send an invite link, or click a company computer. The person on the other side sees who you are and chooses: view only, control, or no. Many people can watch one screen. Video and input go straight between the devices, end-to-end encrypted.
They allow it on their device Peer to peer, end-to-end encrypted Per technician seat
One click to company devices
Computers with the Passkey-X app appear for your technicians. The person accepts each time, or, on Windows computers where both your organization and the computer turned it on, you connect unattended.
Many people, one screen
Up to 25 people in a session. Viewers on computers forward the video to a few others, so even a laptop on home Wi-Fi can show its screen to a whole team. One person controls at a time.
Fast where it matters
Peer to peer first. The person controlling gets the most bandwidth and the newest frame; text stays sharp while you read, motion stays smooth while you scroll. A relay takes over only when a network blocks direct connections.
Computers and Android phones
Windows, macOS and Linux with the desktop app; Android shares its screen and can be controlled through an opt-in accessibility service. Watch and control from any browser, including on your phone.
Consent you can see
Nothing is shared until the person allows it. A bar stays on top of every window with who is connected, Pause and Stop. The Passkey-X window is hidden from the video and the vault locks while someone controls.
Signed end to end
Every connection message is signed with a key made for the session on each device, so not even the relay can slip someone in. Both sides can compare a security code.
Your own relay
Use the Passkey-X relay, your own TURN server, or direct connections only. Always going through the relay hides everyone's IP address.
Audit, webhooks and API
Who connected to which device, for how long and with what access is in the audit log and your SIEM. Create invites and end sessions from your helpdesk with the Organization API.
Get started
Up and running in minutes.
- Step 1
Add technician seats
Buy Remote seats for the people who help others (Professional includes 1, Enterprise 2). Viewers and the people being helped need no seat.
- Step 2
Share a code or a link
The person enters it in Passkey-X on their computer or phone, sees who you are, and picks view only or control.
- Step 3
Help, then hand back
Control, type, send keys like Ctrl+Shift+Esc, chat, and let a colleague watch. Either side ends it in one click.
Questions
Frequently asked
How is Remote priced?
Per technician seat, on any plan: one seat for each person who helps others. People who only watch a shared screen, and the people being helped, are free. Each seat is $15 a month ($150 a year). Professional includes 1 seat, for the IT freelancer who helps clients, and Enterprise includes 2.
Can sessions be recorded?
If your organization turns it on. The person on the device allows or declines each recording and sees a red Recording sign. The video and the chat are saved end-to-end encrypted in a vault you pick and use your storage (storage packs add more); Passkey-X can't watch them.
Can someone connect to my computer without me knowing?
No. You accept every session yourself, unless your organization turned on unattended access and your own computer allows it too (Windows). A bar on top of every window always shows who is connected, and you can stop it.
Can Passkey-X or the relay see my screen?
No. Video and input travel end-to-end encrypted between the devices (WebRTC, DTLS-SRTP). A relay only forwards encrypted packets. The server keeps who was in a session, never the video.
Can I help customers outside my company?
Yes. Send a code or an invite link. They need a free Passkey-X account, see your name, email and organization, and decide on their own device. Outside devices are never reachable unattended.
Which devices work?
The desktop app on Windows, macOS and Linux (X11) can be seen and controlled; Android shares its screen and can be controlled with the opt-in Remote control service. Any modern browser can watch and control, and share its screen for viewing.
See it with your own data.
Start free in minutes, or book a walkthrough for your team.