Agreement
These terms are an agreement between you and Vlightsoft Pvt Ltd ("Vlightsoft", "we", "us") for the use of Passkey-X, including the website, apps, browser extension and API (the "Service"). By creating an account or using the Service you accept these terms and our Privacy Policy.
If you use the Service on behalf of a company or other organisation, you confirm you are authorised to accept these terms for it, and "you" includes that organisation.
Your account
- You must be at least 18, or use the Service under the supervision of a parent or guardian.
- Give accurate information and keep your email address up to date.
- You are responsible for activity under your account and for keeping your login password, vault password, recovery key and devices safe.
- Tell us promptly at our support address if you believe your account has been compromised.
Your vault password and recovery key
Passkey-X is built so that we cannot read your vault. We cannot see, reset or recover your vault password or recovery key. If you lose both (and your organisation has not enabled organisation recovery for you), your encrypted data cannot be recovered. You accept this as part of the Service's security design.
Plans, trials and payment
- Some features require a paid plan. Current plans and prices are shown on our pricing page and in the app, in INR or USD.
- Paid plans renew automatically each month or year until cancelled. Per-seat plans are charged for the number of seats you choose.
- Free trials convert to a paid subscription at the end of the trial unless you cancel before it ends.
- Our order process is conducted by our online reseller Paddle.com. Paddle.com is the merchant of record for all our orders and handles all customer service enquiries about payments and returns. Prices may exclude sales tax, VAT or GST, which Paddle adds at checkout where required.
- We may change prices with at least 30 days' notice. Changes apply from your next renewal.
- If a payment fails we may limit paid features until the balance is paid; your encrypted data is not deleted because of a failed payment.
Cancellation and refunds
You can cancel at any time from Plans & billing → Manage billing. Refunds are covered by our Refund & Cancellation Policy, which forms part of these terms.
Organisations and administrators
If you join a workspace or organisation, its owners and administrators can manage your membership, roles and policies, see audit records for that organisation, and, only if the organisation has enabled it and you have enrolled, help you regain access to your vault. They cannot read vault items that are not shared with them.
Acceptable use
You agree not to:
- use the Service for anything unlawful, or to store or share content you have no right to;
- attempt to break, probe or overload the Service, or bypass its security or usage limits (responsible security research reported to us is welcome);
- access another person's account or data without permission;
- resell or provide the Service to third parties except as a plan allows (for example an MSP plan);
- reverse engineer the Service except where the law allows it.
Your content
You keep all rights to the data you store. You give us only the permission needed to host, encrypt, sync and back up that data to provide the Service. Because vault data is encrypted on your device, we do not access its contents.
Service changes and availability
We work to keep the Service available and secure but do not guarantee it will be uninterrupted or error-free. We may add, change or remove features; if we remove a material paid feature, we will give reasonable notice and, where appropriate, a pro-rata refund. Keep your own encrypted export of important data.
Suspension and termination
You may stop using the Service and delete your account at any time. We may suspend or end access if you seriously or repeatedly breach these terms, if required by law, or to protect the Service or other users. Where reasonable we will give notice and a chance to export your data first.
Disclaimers and limitation of liability
To the extent permitted by law, the Service is provided "as is" and we disclaim implied warranties such as merchantability and fitness for a particular purpose.
To the extent permitted by law, we are not liable for indirect, incidental, special or consequential losses, or for loss of data caused by a lost vault password or recovery key. Our total liability for any claim relating to the Service is limited to the amount you paid us in the 12 months before the claim.
Nothing in these terms limits liability that cannot be limited by law, or your statutory rights as a consumer.
Governing law and disputes
These terms are governed by the laws of India. Please contact us first so we can try to resolve any issue informally. If a dispute cannot be resolved within 30 days, it will be subject to the jurisdiction of the competent courts in India, without affecting any mandatory consumer rights you have where you live.
Changes to these terms
We may update these terms. We will post changes on this page and update the date above; for material changes we will notify you by email or in the app at least 15 days before they take effect. Continuing to use the Service after that means you accept the updated terms.
Contact
Vlightsoft Pvt Ltd — support@vlightsoft.com.