30-day money-back guarantee
If you are not satisfied, you can ask for a full refund of your first payment for a plan within 30 days of that payment. This applies to both monthly and yearly plans.
Renewal payments are refundable if you request a refund within 30 days of a renewal and have not used the paid features since that renewal, or where the law requires it.
How to cancel
- Open Passkey-X → Plans & billing → Manage billing, then choose Cancel subscription in the Paddle portal. Only workspace owners and admins can do this.
- After cancelling, your paid features stay active until the end of the period you have already paid for. You will not be charged again.
- Cancelling during a free trial means you are never charged.
- Deleting your account also cancels subscriptions for workspaces you own alone.
How to request a refund
- Email support@vlightsoft.com from your account email with the workspace name and the payment date (an invoice number helps).
- We confirm your request within 2 business days.
- Approved refunds go back to the original payment method through Paddle. Banks usually show them within 5–10 business days. You can also ask Paddle for a refund directly at paddle.net.
Seat changes and upgrades
When you change seats or plans mid-period, Paddle works out a pro-rated charge or credit for the rest of the period and shows it before you confirm. Credits are applied to your next invoices rather than paid out, unless the payment is within the 30-day guarantee.
What happens to your data
Cancelling or getting a refund does not delete your encrypted vault. Your workspace moves to the Free plan's limits at the end of the paid period, and you can export or delete your data at any time.
Exceptions
We may refuse refunds where there is clear evidence of fraud or abuse of this policy (for example repeated purchase-and-refund cycles). Enterprise contracts follow the terms in the signed agreement.
Contact
Vlightsoft Pvt Ltd — support@vlightsoft.com.