Getting started
Create your vault and save your first passwords.
6 guides
How can we help?
Clear, step-by-step guides for people, families, teams and IT admins.
Browse by topic
Apps & browser extension
Autofill in every browser, the desktop app and your phone.
5 guidesProtect your account
Sign-in security, recovery and security checks.
- Turn on two-step verification or a passkey
- Lost your phone or authenticator app
- Forgot your vault password
- Travel safely with travel mode
- Check your activity timeline
- Run a security check
- Stay safe outside the vault with Shield (desktop app)
- Report a scam website or email
- Block sites, and ask to unblock one
- Protect your computer in the background (desktop app)
- Get alerts with Breach Watch
- Change risky passwords without getting locked out
- Recover your vault with trusted contacts
- Catch snooping with vault tripwires
- Auto-lock and clipboard clearing
- Sign-in risk: spot account takeovers early
Share safely
Shared vaults, one-time links and emergency access.
- Share a vault with family or colleagues
- Invite an outside guest (contractor, client, auditor)
- Send a password once with Secure Send
- Set up emergency access
- See and answer your invitations
- Organise your vaults
- Delete a shared vault
- Sign documents and request signatures
- Access requests: ask for access, or answer requests
For teams and companies
Organisations, members, roles and admin tools.
- Give new people their vaults automatically (onboarding bundles)
- Onboard a new hire with an Onboarding Vault
- See every member's security for an audit
- See who used a password, and hand over access when someone leaves
- Approve secrets shared outside the organization
- Set up Passkey-X for your company
- Invite people to your organisation
- Roll out Passkey-X to your team
- Block websites for your organization (Threat Center)
- Use the Admin console
- Give the right people the right access
- Set device and behavior policies
- Review the audit log and export evidence
- Check every computer's security (Controller checks)
- Manage company computers with the Controller
- Your Workspace and company apps
- Remote: get help, help someone, share your screen
- Company groups: several organizations, one report
- Insights and the Passkey-X Trust Index
- Device trust: only safe devices open company vaults
- Incidents and playbooks
- Email & SMS: triggers, your own email server and SMS provider
Developers & integrations
REST API, agents for scripts and CI, SSO, SCIM and SIEM.
5 guidesPlans and billing
Choose, change or cancel a plan.
5 guidesYour account
Devices, exports and deleting your account.
6 guidesStart here
Just me
Set up your vault and use it everywhere.
My family
Share passwords safely at home.
My company
Roll out Passkey-X and keep it secure.
Developers and IT
Connect your tools and automate.
User guide
The complete Passkey-X user guide
Every feature in one document: setup, apps and extension, security, sharing, organizations, SSO, the API and billing. Share it with your team or keep it for offline reference. Updated October 2026.
Recently added
- Sign-in risk: spot account takeovers earlyEvery sign-in gets a 0-100 risk score from the Passkey-X Sign-in Risk model, so a stolen password stands out.
- Device trust: only safe devices open company vaultsRequire a screen lock, disk encryption, system updates, a genuine app and a supported Passkey-X version on every phone and computer.
- Incidents and playbooksA checklist for each security situation, so nothing is forgotten under pressure, with a full audit trail.
- Insights and the Passkey-X Trust IndexOne score for how resilient your organization's access is, with the single points of failure, departure risks and unused access behind it.
- Storage: how much you have and what uses itEach account, family or organization has one storage pool. See what uses it, when it fills up and how to add space.
- Company groups: several organizations, one reportBring a parent company and its subsidiaries, regions or brands together for one report and shared storage, while each keeps its own people and vaults.
- Sign documents and request signaturesSign PDFs yourself for free or send them for signature: choose the fields, Passkey-X places them, and the signed copy is saved in your vault with an audit trail. Outside signers need no account.
Frequently asked questions
What is the difference between my login password and my vault password?
Your login password signs you in to your account. Your vault password unlocks and encrypts your vault on your device. We never receive your vault password, so we cannot reset it.
Can Passkey-X or my company admin see my passwords?
Not your personal vault. Everything is encrypted on your device, and nobody else, including Passkey-X and your admins, can open your personal vault. Company vaults are different: admins who hold a vault's key (shared vaults they belong to, and the work vault made for you during onboarding) can open it, and it stays with the company if you leave. Passkey-X itself can never read any vault.
Why did checkout say the plan is for a different kind of workspace?
Each plan belongs to one kind of vault: Personal and Professional to your personal vault, Family to a family vault, Team and Business to an organisation. The Change plan steps pick or create the right one for you.
Who can change the plan?
The owner of the vault or organisation, or an organisation admin.
Is there a free trial?
Paid plans include a trial the first time you subscribe: 14 days for Personal, Family and Professional, 21 days for Team and Business.
How do referral invites work?
On Overview, copy your invite link and send it to a friend. When they create a new account with it, their first paid plan starts with a 30-day free trial. When they make their first payment, you get one month of your own plan free, added as credit to your next bill. If you are on Free, the credit waits until you start a paid plan.
Where do vault and organisation invitations show up?
In Sharing › Invitations: Received lists invitations sent to your email, Sent lists the ones you created. Invitation emails never carry vault keys.
Can I cancel or get a refund?
Yes. Cancel any time in Plans & billing → Manage billing and keep access until the end of the paid period. If you are not happy, email support@vlightsoft.com within 30 days of your first payment for a full refund. Details: passkey-x.com/refunds.
How do I get help?
Use Help & guides in the app, visit passkey-x.com/help, email support@vlightsoft.com, or contact us at passkey-x.com/contact.
Contact support
Still need help?
Send us a message and our support team will reply by email, usually within one business day. You can also write to support@vlightsoft.com.
We will never ask for your vault password, recovery key or any password. Don’t include them in your message.
Developer? Read the API documentation Comparing password managers? See how Passkey-X compares