Recover your vault with trusted contacts

Pick people you trust; a number of them must approve before you can set a new vault password.

Steps

Open Protection › Emergency access › Trusted contacts and invite 1 to 5 people by email. They need a Passkey-X account with that email and accept in their own app.
Choose how many must approve (we recommend at least 2) and a waiting period (we recommend 2 days), then choose Turn on. Each contact receives one encrypted piece.
Forgot your vault password? Sign in, then on the unlock screen choose Ask my trusted contacts. Keep that browser: the request can only be finished there.
Your contacts approve in Protection › Emergency access › Trusted contacts after confirming with you by phone. You are emailed as soon as a recovery starts, so you can cancel one you didn't start.
After the waiting period, with enough approvals, set a new vault password. Then set your trusted contacts up again.

Setting up trusted contacts needs Personal or above; answering a request and recovering never do.
No contact (and not Vlightsoft) can open your vault: fewer pieces than you chose reveal nothing.
Compare the key fingerprint shown next to each contact with what they see, in person or by phone.