Remote: get help, help someone, share your screen
See and control a computer or Android phone with a 9-digit code, an invite link or one click, and share your screen with many people. The person on the device always decides.
Steps
Getting help: open Remote, enter the code you were given (or open the invite link). You see who asks, with their email and organization, and choose Allow viewing only, Allow control, or Decline. Then pick the screen to share.
Helping (needs a Remote seat): choose Get a code and read it out, or Make invite link (optionally for one email address). When the person allows it, their screen opens; click it, then type.
Company devices: the Devices tab lists computers with the Passkey-X app. Choose View or Control; the person accepts, unless unattended access is on for your organization and that Windows computer.
Share my screen: many people can watch. Members join with the link; anyone else needs the code and your approval. Give one of them control from the panel in the corner.
While sharing: the bar on top of every window (desktop app) and the panel show who is connected, with Pause, View only and Stop. The vault locks while someone controls.
Android: Settings › Remote. To let someone tap and type for you, turn on Passkey-X Remote control in Settings › Accessibility.
Good to know
- Compare the security code on both screens: the same digits mean nobody is in between.
- Administrators set seats, unattended access, outside people, the relay and session limits in Remote › Settings. Every session is in the audit log.