"Sign-in is blocked" or "This organization is unavailable"

What stops when the Passkey-X team suspends or blocks an organization (for example for unpaid bills, fraud or abuse), and what keeps working.

Steps

1. 1

   Members are signed out on every device and can't open the organization or its vaults, files and downloads. Accounts the organization manages can't sign in at all and see the Sign-in is blocked page with the support email.

2. 2

   Passkey-X apps (web, desktop, browser extension, Android) delete the copies of the organization's vaults they kept for offline use the next time they reach Passkey-X. Your own vaults and other organizations are not touched.

3. 3

   Links shared by the organization stop: secure send and shared items, signing requests and signed copies, organization and vault invitations, and joining by email domain show "This organization is unavailable".

4. 4

   Its computers keep their current Controller settings but run no actions, install nothing and don't change passwords; set-up downloads and install codes don't enroll new computers. Remote sessions end, and API keys, SCIM, webhooks, chat alerts, emails and scheduled tasks are paused.

5. 5

   Verifying a document that was already signed (passkey-x.com/verify) keeps working, so the people who signed are protected.

6. 6

   Nothing is deleted and nothing is charged. When the team lifts a suspension, everything works again (install codes, links and API keys included) and people sign in again. Write to the support email from the address of your account.